Life is too short to wake up in the morning with regrets. So love the people who treat you right, forget about the ones who don't, and believe that everything happens for a reason. Know a good thing when you see it, and don't let it slip away. If you get a chance, take it. If it changes your life, let it. Nobody said it would be easy, they just said it would be worth your while.
Yesterday morning I was doing my job as per usual. Checking the attendance, doing my first hourly report for the day, and making sure the first few escalations were not expiring.
Two agents were absent and a couple were late -- nothing obtrusive. Queue activity was normal, and the volume was manageable -- if not relatively easy. Escalations on the other hand were the usual "please advise," or "two e-coupons please." Inane. Run-of-the-mill. Ordinary.
At this point, maybe I could say that finally, after weeks of being a total wreck, it seems that I'm starting to get settled in with my job as a Lead. I promised myself I was letting it all go, surrendering -- albeit with much kicking and screaming -- to the cosmos; willing to let it have its way with me however it may see fit. Finally, I relent and accept that this is how it's supposed to be.
Apparently I was wrong.
I slumped down on my chair slack-jawed and still in shock about the news my supervisor told me -- that I have just been appointed as THE trainor for our program. As a matter of fact, a senior trainor for the company was on his way to tell me all about the shit I'd have to put up with from then on, as well as how I'm supposed to deal with said shit.
All at once the voices in my head started their riotous orchestra of hoots and screeches and other unintelligible shrieks of protest. Alarms and sirens were going off all over the place, and a cacophony of horns were blowing without thought or warning.
It was so noisy; I don't know what to think anymore; everything was happening way over my head; so much so that when the senior agent got to my area, the only thing I managed to say to him was, "With all due respect, I don't know jack shit about my job description anymore."
Despite that little mental/verbal slip, he simply chuckled it off as if I meant to be funny (I didn't), proceeded to give me the manual (read: v. v. thick), and orient me on what I'll be doing from then on. Good thing even if my mind was still racing, at least I more or less caught on what he meant to say.
In a nutshell, there's no stopping for breath, Podi. You've gotten this far without royally screwing anything up as of yet, haven't you? It's obvious the universe is toying with you but really, in the long run, does it matter?
Case in point: you didn't want this job but you still got it. You didn't want to be a Lead but it was still given to you. Now, the universe knows you wanted to be a trainor EVENTUALLY but since it knows it won't be happening any time soon if they left it up to you, they gave the circumstances a slight nudge to make it go your way. So, after three months, THIS. Will you still question it?
You know everything happens for a reason, Podi. You're stupid, but not stupid enough to let something like this pass. You PROMISED the universe you'd let it take care of you. You gave your trust. Again, it won't be easy but IT'S GOING TO BE WORTH YOUR WHILE. You might not be taking one step at a time as you're supposed to be doing and instead, making terrifying leaps and bounds... but really, in the end, what matters right? How you deal with it.
Stop fighting, Podi. Let it change your life.
